We are seeking an enthusiastic and customer-focused individual to join our team as a Scoop Specialist. As a member of our team, you will be responsible for creating a memorable experience for our customers while serving delicious ice cream and providing exceptional service. If you have a passion for food, enjoy working in a team environment, and thrive in a fast-paced setting, we would love to hear from you!
- Engage with customers in a friendly and professional manner, ensuring excellent communication and providing exceptional service.
- Maintain a clean and fresh work environment, including regular cleaning and tidying up of the store, tabletops, and floor.
- Work independently or collaboratively with the team to efficiently serve customers and meet their needs.
- Answer phone calls and address customer inquiries regarding ice cream options, including dairy, non-dairy, and soy-based alternatives.
- Prepare ice cream scoops, waffle cones, and other food items, ensuring accurate portioning and presentation.
- Handle cash transactions, maintain the personal bank, and provide accurate change to customers.
- Communicate effectively with team members, sharing feedback and suggestions for improving shop performance and customer experience.
- Demonstrate exceptional dedication to providing above-and-beyond service to both guests and coworkers.
- Perform opening and closing duties, including store setup and cleanup, mopping, and ensuring compliance with health, safety, and sanitation guidelines.
- Maintain cleanliness and organization throughout the shift, practicing “clean as you go” and paying attention to detail.
- A genuine passion for food, cooking, teamwork, and delivering high-quality products.
- Ability to measure ingredients accurately for recipe preparation.
- Self-motivated and dedicated team player, willing to contribute to the success of the team.
- Strong focus on cleanliness, organization, and maintaining a hygienic work environment.
- Excellent communication skills and a professional, friendly attitude towards customers and coworkers.
- Willingness to learn and follow instructions precisely, with great attention to detail.
If you are excited about providing exceptional service in a fun and fast-paced environment – join our team and help create a delightful experience for ice cream lovers!
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